Help

Max & Chloe is a trusted Yahoo store. Both Max & Chloe and Yahoo guarantees all of the information you provide us with is kept private. We often get customers who give us false phone numbers or false e-mail addresses and customer service is put in a difficult situation if we need to contact you in regards to your order. If you do not provide the correct e-mail or phone number, we will have no way of contacting you if your credit card information was inaccurate or if an item you ordered is on backorder. You will also never receive your automatic e-mail confirmation, which means you’ll have no record of your order. So please, make it easier for everyone and provide us with your accurate information, and don't worry about spam..

If you did not receive an e-mail once your order was completed, check your spam folder. It is possible your settings are too high for the automatic e-mail response. If the e-mail isn’t in your spam folder please give customer service a call at 646-290-6446.

As soon as your item has been shipped out from our warehouse you will receive an e-mail from Yahoo stating that your item has been shipped. In this shipping confirmation e-mail you will find your UPS tracking number. Click on the tracking number and it will give you up to the minute information as to where your order is located.

Possible UPS tracking information:

• Manifest pick-up: This means your order is ready to be shipped and waiting for UPS to pick it up from our warehouse.
• Pick-up scan: This means it has left our facility and is heading towards you now.
• In transit: Your order is in transit to your location.
• Out for delivery- Your item is on its way to your home at this moment.
• Exception: This is a rare scenario, however. UPS is re routing your order, due to operating problems on UPS's side.

If there is no activity for two days we can help. Please call us at 646-290-6446. If your package has been damaged or lost by UPS it takes up to 8-10 business before we can re-ship your order or give you a full credit. However this usually never happens.

After you received your order confirmation e-mail and you noticed you have made a mistake with your order, please call us at 646-290-6446. If after hours please leave a clear detailed message with your name, phone number, and your order number if available. We will correct the issue immediately!

We are a Yahoo store and unfortunately our system can not support international credit cards. Visa & MasterCard are the only two cards that we can accept from card holders world wide.

Most orders are shipped the same or next business day. Once your order is shipped, you will receive a UPS tracking number via email. If any of the items are unavailable, in this e-mail you will receive all of the detailed information of what items were shipped and which items are on backorder. For more shipping info please visit our Shipping Policy Page.

This problem occurs very rarely. This is an issue with the particular web browser you are using, however we are working with Yahoo to correct this issue. In the mean time please call us at 646-290-6446 and we will gladly take your order over the phone.

No, we have jewelry suppliers from all over the world. However we are always up to date with the latest jewelry trends.

Yes, you must contact one of our customer service representatives at 646-290-6446 in regards to custom orders.

Gold plated is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. Gold vermeil is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for those people who have allergic reactions to metal jewelry.

YES! We have an actual retail storefront in Miami.

As soon as we get the item back in our warehouse you will receive an e-mail stating your item was shipped. All backorder items are shipped UPS ground shipping, free of charge.

This always happens when your purchase is pending. Wait till the order clears with your bank and you will see that you have only been charged once.